FAQ

General

Poker

Casino

Sportsbook

ACCOUNT

1. How to register?

You can register by clicking on the 'Log In' button from the home page and then on 'Sing Up'. Submit your personal details and you can start playing.

2. Can i change my password?

You can change your password at any time under the Change Password section of your account. Fill in the details and save changes. The password should be hard to guess and you need to change it periodically. Please also make sure to keep your login details secret.

3. What do i do if i forget my password

You can reset your password by clicking on the 'Log In' button from the home page and then on 'Forgot Password'. Submit your personal details and you will receive an email with a link to reset your password. If you don't see a password reset email in your inbox, please look in your spam or junk mail folder as it may have been marked as spam by your email provider.

4. I want to change my avatar?

Login in to your account and then click on your avatar. You can customize your avatar or you can choose between 14 predefined avatars.

5. I want another account?

It is forbidden to possess multiple accounts. You can only have one account.You must go through the account verification process by enclosing your ID card or passport during registration. Only one profile can be possessed with one verification document.

6. I haven't received my activation email.

Check to make sure the email address is spelled correctly. If not, verify the address with the correct spelling. Verification emails may be filtered directly into your email program's spam or junk mail folder, check there.

7. I want to close my account.

If you want to close your account, you must send an email to [email protected]. Write down the reasons for closing the account and the whole process should be done quickly.

8. Why do I need to verify my identity?

We have to make sure that you are over 18 years old and therefore you can access our gambling site.

9. Is it safe to upload my personal documents?

We guarantee that your documents are secure once they leave your computer using 'SSL' technology. Thus, you can be sure that your documents cannot be intercepted when submitting via the Internet.

10. I don't have a scanner to scan my documents - what can I do?

It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear!

11. What will happen to my account if it isn't verified?

Until you get verified you can use play money to check out the platform and gameplay. After you get registered you can make a deposit and receive deposit bonus and get included in the VIP program.

12. Where can I check my account balance?

Your poker account balance will be shown in the home page below "Cashier".

PAYMENTS

TECHNICAL PROBLEMS

1. I am unable to connect?

First of all check your internet connection status, and make sure your anti-virus, firewall and/or network hardware are not blocking access to the application.

2. How should I set up my Firewall?

In order to play on Chipsstars poker while using a firewall, make sure your firewall is configured to accept incoming data from port 443.

3. I am unable to see some/any chat at the tables?

If you cannot see the chat of other players, you may have accidentally modified some of the chat visibility. To turn it back on, click the ‘Settings’ menu in the upper right of the game window and select Chat Settings and uncheck mark in the 'Disable messages from all players in the chat' box.

4. How can I modify/disable my chat function?

Chat options can be modified by clicking the ‘Settings’ button in the Poker lobby and clicking ‘Chat Settings’.

5. How do I change my sound settings?

You may change your sound settings by clicking the ‘Settings’ button in the Poker lobby and clicking ‘Sound Settings’. You have the option to adjust the general table sound as well as the dealer sound. The same options will be available for you at the tables (click the ‘Settings’ button at the top of the table).

6. How is the Currency Exchange Rate calculated?

For ease of use a player’s balance is converted to the table currency. The exchange rate is calculated daily and the rate will be frozen while you have funds at a table to ensure you do not lose out in any way.

7. Minimum System Requirements?

Your PC will need to meet the following system requirements in order to play Poker with Chipstars: Windows 98, ME, 2000, XP or Vista 400MHz Pentium or faster CPU with at least 128MB of RAM Minimum screen resolution of at least 800 by 600 pixels with 16-bit ("High Colour") At least 30MB of free disk space. MS Internet Explorer 5.2 or later version.

8. Is Chipstars a Legal and Regulated Online Gambling Site?

Chipstars.bet is licenced through Games & More BV, under the licence No. 1668/JAZ issued to Curacao E-Gaming, Authorised and Regulated by the Government of Curacao. Chipstars.bet is operated by Games & More BV, a company registered in Curacao with the Commercial Register of Curacao No. 149948, and having its registered address at Klipstraat 13.

9. Chipstars prohibits the use of its services

by people in the following countries: USA, France, Netherland, Singapore, Curacao.

WITHDRAW

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You need to be 18 years old or above to play on Chipstars.bet. Violation of our Terms & Conditions may lead to your account being restricted. Copyright © 2020 - 2023. Chipstars.bet is operated by Games & More B.V. registered under No. 149948 at, Klipstraat 13, Curaçao This website is licensed and regulated by Curaçao eGaming, license No. 1668/JAZ. Power Gaming Ltd. registered under No. C77981 at 64 Excalibur, B.Bontandini Street Malta is the Payment Service Provider.In order to register for this website, the user is required to accept the General Terms and Conditions. In the event the General Terms and Conditions are updated, existing users may choose to discontinue using the products and services before the said update shall become effective, which is a minimum of two weeks after it has been announced.

FAQ