Global Terms and Conditions
IMPORTANT – PLEASE READ THE FOLLOWING CAREFULLY BEFORE ACCEPTING THESE TERMS AND CONDITIONS. WE RECOMMEND YOU PRINT THE CONTENT OF THIS AGREEMENT AND STORE IT ALONG WITH ALL CONFIRMATION EMAILS, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS AS THEY RELATE TO YOUR USE OF THIS SITE. WE DO NOT FILE EACH INDIVIDUAL CONTRACT WITH USERS SO PLEASE PRINT IT OUT FOR YOUR RECORDS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. NOTIFICATION OF THESE TERMS AND CONDITIONS CONSTITUTES THE MAKING OF AN OFFER. BY REGISTERING TO MAKE USE OF THE SERVICES COVERED BY THIS AGREEMENT, YOU ARE CERTIFYING THAT YOU ARE 18 YEARS OF AGE OR OLDER AND YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT WISH TO ACCEPT THE FOLLOWING TERMS AND CONDITIONS, YOU MUST NOT REGISTER AND YOU MUST NOT OPEN AN ACCOUNT AND YOU WILL BE UNABLE TO ACCESS THE SOFTWARE AND THE GAMING SERVICES OFFERED IN CONJUNCTION THEREWITH.
Chipstars operates under Games & More B.V Company No.149948, Fransche Bloemweg 4, Curacao, Licence Nr 8048/JAZ and Power Gaming Ltd (Company No.C77981, 64 “Excalibur”, B.Bontadini Street, Birkirkara) as Payment Processor.
1.1 The following definitions are used in these terms and conditions:
“Access Device” means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms” means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Download Terms” means any additional end user terms and conditions of use which You are required to confirm Your agreement to as part of the download and/or installation of any software which You may download in order to be able to use the Website;
“Gambling Commission” means the regulator of commercial gambling in Curaçao whose website is at https://www.curacao-egaming.com/
“General Terms” means the terms and conditions set out in this document;
“Group” means in relation to any party, a company which is from time to time a subsidiary or the ultimate holding company of that party or another direct or indirect subsidiary of any such ultimate holding company.
“Rules” means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3.1 and 1.3.2;
“Services” means, as appropriate, the services offered for the time being by the Operator through the Website, Telebetting and/or via any Access Device application;
“Telebetting ” means the telephone betting service for the time being offered by the Operator;
“Website” means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: www.chipstars.bet
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by:
1.3.1 the Rules For All Sports Bets on the DBG Sportsbook as set out under the general Help section (“the Betting Rules”);
1.3.2 the Rules of any game You play (“Game Rules”), as set out under the relevant general Help section and any Rules tabs, including (without limitation):
184.108.40.206 for games under the ‘Casino’ tab: the Casino Rules for the relevant game;
220.127.116.11 for games under the ‘Poker’ tab: the Poker Rules for the relevant game;
18.104.22.168 for games under the ‘Games’ tab: the Games Rules for the relevant game;
22.214.171.124 for Live Casino games under the ‘Live Casino’ tab: the Live Casino Rules for the relevant game;
126.96.36.199 in respect of any new games, the rules applicable to such game;
1.3.3 Any Bonus Terms;
1.3.4 Any Download Terms;
1.3.5 Any terms and conditions relating to withdrawals which are contained in the ‘Withdrawal’ part of the Help section of the Website (“Withdrawal Terms”); and
1.3.6 Any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services, for example the terms relating to the Tip Advisor service (“Additional Terms”).
1.5.1 The Withdrawal Terms;
1.5.2 The Bonus Terms;
1.5.3 The Betting Rules;
1.5.4 The Game Rules;
1.5.5 The Additional Terms;
1.5.6 The General Terms;
1.5.8 The Download Terms.
2.2.1 The Operator; or
2.2.2 In the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.
3.3.1 Email (to the email address You have previously supplied us with, if any);
3.3.2 A message to Your Inbox on the Website; or
3.3.3 Notice on the Website
OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account” or “Account”).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 Contact Customer Services;
4.2.2 Click on Registration on the Website and follow the on-screen instructions; or
4.2.3 Open by such other Account opening method as shall, from time to time be offered by theOperator;
4.3 Your Account will either be operated by the Operator, or by another company in its Group for and on behalf of itself and/or the relevant Operator Group company with whom You have contracted.
4.4 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details”). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.5 If You do not wish Your Contact Details to be used by us and our business partners to contact You to inform You of marketing information relating to others of our goods, products or services or those of our business partners, please indicate that this is the case by ticking the relevant box as instructed when You open an account on the Website or by informing Customer Services.
4.6 In opening Your Account You warrant that:
4.6.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.6.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age”);
4.6.3 Gambling is not illegal in the territory where You reside;
4.6.4 You are legally able to enter into contracts;
4.6.5 You have not been excluded from gambling; and
4.7 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts”. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.7.1 All bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.7.2 We may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.7.3 We may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 The name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time repertory the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact Customer Services.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarized ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 Any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 Any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and may be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION
6.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
6.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorized by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
6.3 If You have lost or forgotten Your Account details, or have reason to believe that such details are known to an unauthorized third party, please contact us immediately for a replacement through Customer Services, details of which can be found in the Contact Us section of the Website.
DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT
7.1 If You wish to participate in the Services, You must deposit money into Your Account from an account or source of which You are the account holder. Such money may (subject to paragraph 5) then be used by You to place bets or play games. Further details of how to deposit, withdraw and transfer funds can be found in the Deposit part of the Help section of the Website. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
7.2 You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting Your deposit. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest.
7.3 We are required by our license to inform customers about what happens to money which we hold on account for You, and the extent to which such money is protected in the event on insolvency. Money deposited by You to Your Account will be held in a bank account and/or escrow account which will be kept separate from our company funds. Money in Your Account are not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. As such, money in Your Account is not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation.
7.5 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
7.6 You can set a deposit limit on Your Account in any one day. This limit cannot be increased without giving us twenty four hours’ notice of Your wish to increase Your deposit limit and only when twenty four hours have elapsed from Your request for such an increase will the increase apply. For details of how to set up a deposit limit please contact Customer Services, or (where Your Account is for the Website) set up the limit through the Website by clicking on My Account, then Update Account Details. Any confirmed reductions to your deposit limit will be of immediate effect.
7.7 Subject to paragraph 13 (Closure of Your Account; etc), You may request withdrawal of funds from Your Account at any time provided that:
7.7.1 All payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
7.7.2 Any Checks referred to in paragraph 5 (Verification of Your Identity; Money Laundering Requirements) above have been completed by us to our satisfaction; and
7.7.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
7.8 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You in accordance with paragraph 7.7 (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
7.9 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Withdrawal part of the Help section of the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us is as stated in the Help section of the Website.
LEGAL USE OF THE WEBSITE
8.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the United States of America and those territories listed via the Help section on the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
8.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
8.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.
PLACING YOUR BET AND/OR GAMING USING THE SERVICES
9.1 In order to place a bet or access a Service you should follow the instructions provided at the Help section.
9.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction”) are correct in the following manner:
9.2.1 When using the Website (either directly, through an application or otherwise) in accordance with the relevant Betting Rules or Game Rules, as appropriate; and
9.2.2 When using Telebetting, your bet will be read back to you and you will be asked to confirm that it is correct to our telephone agent.
9.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
9.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise. If You are making a telephone-betting transaction and the relevant telephone connection becomes unexpectedly disconnected, we shall nevertheless place the relevant bet if (a) we are clear as to your intended instruction; (b) the bet details have been provided to us by You prior to the point at which we cease accepting bets on the relevant event; and (c) the bet is acceptable to us in the ordinary course of business. In the event of any such telephone disconnection, You should immediately contact our Customer Service team for confirmation as to whether your bet has been placed.
9.6 We may, at our discretion (and provided that neither You nor we gain any unfair advantage), elect to accept a bet notwithstanding that the relevant event has begun. In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes will be accepted by us.
9.7 We may cancel or amend a Transaction pursuant to the provisions of paragraph 5 (Verification of Your Identity), paragraph 12 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 19 (Errors or Omissions).
9.8 Regarding Netent restriction policies, Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, the United Kingdom, Yemen, Zimbabwe, as well as residents of any other country where prohibited by local laws can not play their games. The Player acknowledges that some games may not be available in all countries. In addition to the countries listed above, games offered by NetEnt are not available in Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom. NetEnt games Guns & Roses, Jimi Hendrix & Motorhead are further not permitted in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey & Ukraine; game Aliens is further not permitted in Japan, while Universal Monsters, Scarface, and South Park can be only played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Austria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.
REMOTE GAMING OR BETTING
10.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
10.1.1 In relation to Your use of the Website for the placing of bets or playing of games:
10.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
10.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with paragraph 18 (Failure);
10.1.1.3 The Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website; and
10.1.1.4 In games offered via the Website which benefit from more players or greater liquidity we may deploy automated players (“Bots”)(whose usernames will be “bot”) who are pre-programmed to play and join in with the game in order to assist the liquidity or the number of players gaming, although we will not use Bots without making such usage clear to You. We can categorically confirm that We do not deploy Bots in our Poker software and will take active steps in conjunction with our software providers to prevent their usage by any users of the Services; and
10.1.2 In relation to Your use of the Services, if You are betting on an “in running” event, You may not at any relevant time be able to see or otherwise be provided with the most up-to-date information in relation to the relevant event. We shall not be liable to You in respect of any losses suffered or costs incurred by You as a result of any delay in the transmission of information relating to any “in running” event.
11.1 Players shall not treat the gaming account as a bank account, nor expect interest on their deposits. All deposits are for entertainment purposes only and not to be considered as business transactions. Hence if a player is making a deposit then they need to roll-over 1X of their deposit. In cases where refunds need to be made, following rules shall apply.
11.2 Any refund request must be made within 24 hours of the purchase by a written request to [email protected] Players need to furnish the below details: • The valid reason for Refund Claim • Front copy of credit/debit card used for making the transaction, valid photo id proof and address proof.
11.3 After receiving the email, we will investigate the request; standard processing time is 3-4 working days from the date of request. In case the refund request has been accepted, following charges apply: A 5% fee on the deposit amount
11.4 A €5 admin fee per request
11.5 Refund will be counted on basis of remaining balance in the account leaving winnings apart. Rollover done by player and winnings derived from the particular deposit will not be considered for refunds.
COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
12.1 The following practices (or any of them) in relation to the Services:
Abuse of bonuses or other promotions; and/or
Using unfair external factors or influences (commonly known as cheating); and/or
Taking unfair advantage;
Opening any Duplicate Accounts; and/or undertaking fraudulent practice or criminal activity,
12.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
12.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
12.4.1 We have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
12.4.2 We become aware that You have “charged back” or denied any of the purchases or deposits that You made to Your Account; or
12.4.3 In our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Gambling Commission and/or the Gibraltar Gambling Commissioner; or
12.4.4 You become bankrupt or suffer analogous proceedings anywhere in the world,
12.5 For the purposes of this paragraph:
12.5.1 “fraudulent practice” means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
12.5.2 “Criminal activity” shall include, without limitation, money laundering and any other offence
12.5.3 “Unfair advantage” shall include, without limitation:
188.8.131.52 The exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
184.108.40.206 The use of any Bots for skill games (including but not limited to, those skill games appearing under the Skill tab or Games tab) and Bots for any other use which would otherwise constitute any other Prohibited Practices;
220.127.116.11 The use of third party software or analysis systems; or
18.104.22.168 The exploitation by You, of an Error as defined in paragraph 19.1 below, in any case either to Your advantage and/or to the disadvantage of us or others.
12.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavors to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
12.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.
CLOSURE AND TERMINATION BY YOU
13.1.1 Indicating Your wish to close Your Account; and
13.1.2 Stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same.
13.2 When You request closure of Your Account under paragraph 13.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
13.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
CLOSURE AND TERMINATION BY US
SUSPENSION BY US
ACCESS TO, AND USE OF, THE SERVICES
14.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment and telecommunications networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis or ‘Bot’ programmers which promise certain results from any of the Services.
14.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
14.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
14.4 You shall be solely liable in respect of any content uploaded by You onto the Website (“Uploaded Content”) and, in uploading any such content, You represent and warrant that:
14.4.1 You have obtained all necessary approvals, consents, licenses and permissions required in respect of the Uploaded Content and that the reproduction of the Uploaded Content on the Website will not infringe the copyright, trade mark, confidential information or any other intellectual property rights whatsoever of any third party;
14.4.2 The Uploaded Content will not contain any material in breach of paragraph 14.2 or any code in breach of paragraph 14.3;
14.4.3 The Uploaded Content will comply with all laws and regulations (including, in particular, those relating to data protection and privacy); and
14.4.4 The Operator is entitled to use and sub-license the use of the Uploaded Content at its sole discretion.
14.5 Any material (other than Software under paragraph 16) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
14.6 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.
BETTING AND GAMING TERMS
15.1 Expressions used in the betting and gaming industry are numerous. Where appropriate, a glossary explaining the meaning of commonly used betting and gaming expressions is available in the Help section of the Website. Should You be in any doubt as to the meaning of any expression, You should:
15.1.1 look up its meaning in the Help section relating to the event or game You are betting or gaming on;
15.1.2 If You are still in any doubt, contact Customer Services for clarification; and
15.1.3 Not place any bet or game on any event until its meaning is understood to Your satisfaction,
Because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.
ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
THIRD PARTY SOFTWARE
17.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software”). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
17.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
USE OF SPECIAL SOFTWARE (AI)
18.1 In the event of systems or communications errors relating to the generation of any result, bet settlement or any other element of a Game, we will not be liable to you as a result of any such errors and we reserve the right to void all related bets and plays on the Game in question.
18.2 In the event that a system malfunction results in profit, whether it is collected or credited to your account, we reserve the right to claim all gains that you may have benefited from, as a result of one of those malfunctions, and you would be obliged to immediately reimburse the amount collected and inform us of the malfunction. We reserve the right, at our sole discretion, to directly deduct an amount equal to that which you may have received in error from your account.
18.3 Disconnection, Misuse and Malfunction
18.3.1 We, our affiliates, agents and licensors accept no responsibility and will not be liable for any loss resulting from delays or interruptions to play due to failure, breakdown, malfunction, interruption of or disconnection from the games server or any other causes over which we or they have no control.
18.3.2 Misuse, disconnection or system malfunction voids all bets, plays and pays.
18.3.3 You certify that in what pertains to the services provided by us, you will not use or attempt to use any strategy that takes advantage of any software bug or failure and to not use or attempt to use artificial intelligence to get any advantage while playing.
18.3.4 In the event that we reasonably determine that you used or attempted to use a product endowed with artificial intelligence in conjunction with our Website or services, we reserve the right to rescind or block your account immediately, to not reimburse the amount credited to your account, and prohibit your access to all other Websites, Services and Applications offered by us.
18.3.5 Should we have any reason to believe that either an account or group of accounts are operating systematically, e.g. using specific betting techniques or group wagering, we reserve the right to block or permanently close all accounts. In these circumstances, we will not be under any obligation to refund you any money in your account, with the exception of the amount you originally deposited, should this amount still be present.
ERRORS OR OMISSIONS
19.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
19.1.1 Where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
19.1.2 Where we have made a ‘palpable error’. A palpable error occurs where:
22.214.171.124 In relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
126.96.36.199 In relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
19.1.3 Where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
19.1.4 Where an error has been made as a result of a Prohibited Practice under paragraph 12.1;
19.1.5 Where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
19.1.6 Where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
19.1.7 Where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
any such circumstances being referred to as an “Error”.
19.2 We reserve the right to:
19.2.1 Correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
19.2.2 Where it is not reasonably practicable to correct and re-settle under 19.2.1 above, to declare the bet void and return Your stake into Your Account; or
19.2.3 In circumstances where the Error has resulted from a Prohibited Practice
19.3 Any money which are credited to Your Account, or paid to You as a result of an Error shall be deemed, pending resolution under paragraph 19, to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have money in Your Account we may reclaim these money from Your Account pursuant to paragraph 7.4. We agree that we shall use all reasonable endeavors to detect any Errors and inform You of them as soon as reasonably practicable.
19.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
19.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
19.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.
EXCLUSION OF OUR LIABILITY
20.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
20.3 SAVE AS PROVIDED IN OUR BETTING RULES AND SUBJECT TO PARAGRAPH 20.5, OUR MAXIMUM LIABILITY (INCLUDING THAT OF OUR GROUP COMPANIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) ARISING OUT OF YOUR USE OF THE SERVICES (OR ANY PART OF THE SERVICES AND WHETHER UTILISING THE WEBSITE OR TELEBETTING), WHETHER SUCH LIABILITY ARISES UNDER BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL BE LIMITED TO:
20.3.1 WHERE OUR LIABILITY RELATES TO A BET OR STAKE, THE AMOUNT OF THE BET OR STAKE PLACED BY YOU IN RESPECT OF WHICH OUR LIABILITY HAS ARISEN;
20.3.2 WHERE OUR LIABILITY RELATES TO THE MISAPPLICATION OF FUNDS, THE AMOUNT OF MONEY IN YOUR ACCOUNT THAT HAS BEEN MISPLACED BY US; AND
20.3.3 IN RESPECT OF ANY OTHER LIABILITY OF THE OPERATOR, ……… ($……..).
20.4 WE (INCLUDING OUR GROUP COMPANIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
20.4.1 LOSS OF DATA;
20.4.2 LOSS OF PROFITS;
20.4.3 LOSS OF REVENUE;
20.4.4 LOSS OF BUSINESS OPPORTUNITY;
20.4.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
20.4.6 BUSINESS INTERRUPTION; OR
20.5.1 Fraud (including fraudulent misrepresentation); or
20.5.2 Death or personal injury caused by our negligence.
21.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
21.1.1 The access to and use of the Services by You or by anyone else using Your username and password; and/or
INTELLECTUAL PROPERTY RIGHTS
22.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under license from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
22.5 All intellectual property rights in the name “Chipstars” , the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.
VIRUSES, HACKING AND OTHER OFFENCES
23.1 You shall not:
23.1.1 corrupt the Website;
23.1.2 Attempt to gain unauthorized access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
23.1.3 Flood the Website with information, multiple submissions or “spam”;
23.1.4 Knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, Trojans, logic bombs or similar material that is malicious or harmful;
23.1.5 Interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
23.1.6 Attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach of the Computer Misuse Act 1990 to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
23.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
YOUR PERSONAL INFORMATION
24.2 We are required by law (in particular the Data Protection Act 2004) to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
24.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information”).
24.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
24.4.2 For other purposes where we need to process Your Personal Information for the purposes of operating the Services,
including by sharing it with our service providers and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
24.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.
USE OF ‘COOKIES’ ON THE WEBSITE
COMPLAINTS AND NOTICES
26.1 No claim or dispute with regard to:
26.1.1 The acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
26.1.2 A game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
26.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact Customer Services about Your complaint, which will be escalated as necessary within our Customer Services team until resolution.
26.4 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
26.5 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
TRANSFER OF RIGHTS AND OBLIGATIONS
EVENTS OUTSIDE OUR CONTROL
28.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.
29.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
29.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.
THIRD PARTY RIGHTS
Please read the rules provided in the game before you read.
There is a lot of different terminologies used in the betting industry. If you don’t understand or if you are not sure about the meaning of an expression, you should not place a bet in the game until you understand what does that expression means. Chipstars will not be responsible for bets that were placed by you in the games that use terminology that you are not familiar with.
If you start to play, that means that you accept the rules of the game you have selected.
It is prohibited to enter into collusion to participate, directly or indirectly, in any scheme with any other player in the course of any game you participate.
A bet is considered accepted after it has registered on the server and has been confirmed online. Registered bets can’t be canceled.
Your stake cannot exceed your current account balance. Once a bet has been registered, the stake is debited from the account. The winnings are credited to your account after the bet has been settled.
No disputes or complaints about the acceptance or settlement of bets shall be accepted upon the expiry of 7 (seven) calendar days from the date of the transaction.
If you have a complaint regarding the work of the Service, you must contact Customer Support as soon as possible. If necessary, your complaint will be forwarded and reviewed for the final decision.
You acknowledge that our random number generator (RNG) will determine the outcome of the games played through the bookmaker and you accept the outcomes of all such games. You agree that in the event of a discrepancy between the result that appears on your screen and the result displayed on the game server, the result that appears on the game server will prevail. You agree and acknowledge that our technical records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
If there are any issues, problems, or queries that might arise, please contact [email protected]
The bonus is a deal between the bookmaker and the customer. The bookmaker provides the customer with funds for the game, and the customer takes responsibility and agrees to satisfy the wagering requirement before requesting the withdrawal of the funds.
Bonuses could have additional terms and requirements, so before activation of a bonus, we advise that you read them carefully so you get complete information and avoid any misunderstandings.
There can only be one active bonus on an account at any time. Bonuses related to deposits are not cumulative. The next bonus will become available after an earlier bonus is redeemed or revoked.
Bonuses can only be used by one customer, on one device, at one IP address, in one browser.
Bonuses are available only for the players that have fully completed personal information in their account. The minimum deposit amount for participation in the bonus offer depends on the bonus that is chosen.
The bonus and the winnings received from it will be lost or forfeited upon the expiry of the bonus. The validity period for the bonus is 30 (thirty) days from the date of the bonus being issued.
Bonus free spins and their validity will depend on the provider and is not subject to regulation by the bookmaker.
Chipstars is entitled to change the terms and conditions of bonuses, to suspend or terminate them at any time.
The General Terms and Conditions apply.
While a bonus is activated you have the right to place bets using funds, both on your bonus account and on your main account. Any request for withdrawal while there is an active bonus on the account will be declined until the wagering requirement is met in full or until you reject the bonus.
To redeem the bonus, you need to place a required amount in bets. If not stated otherwise, you are required to place bets with the total stake equal to the amount of the bonus multiplied a specific number of times. The wagering requirement = bonus amount x required number of times.
All deposit bonuses must be redeemed by wagering the bonus amount.
Until the play-through requirements have been met, the maximum bet that is allowed to be placed is $5.
Bonuses are available only for the players that have fully completed Different games contribute to a different percentage towards the wagering requirements. Slots contribute 100%, while all table games, video poker games, live games contribute 5%.
If a player tries to withdraw funds when there is an unwagered bonus(es), the unwagered bonus fund will be forfeited.
All winnings received from playing using bonus funds and requested for withdrawal are to be verified by the Company before the payment is processed. Depending on the outcome of the verification, the Company reserves the right to request the customer provide their personal data and payment method confirmation details.
Every player can decline all or any individual promotions by contacting Customer support at [email protected]
When canceling a bonus, your bonus balance hits 0 (zero) and you do not need to meet wagering requirements any longer.
The player can decline to continue meeting bonus wagering requirements. If the bonus has been declined after it was partially redeemed, any winnings generated while redeeming the bonus will be canceled
Abuse of bonuses
All offers and bonuses are limited to one person, household, family, email address, telephone number, same payment account number (e.g. NETeller, credit card, debit card, etc.), IP, or shared computer e.g. public library, university, or workplace.
We reserve the right not to pay users using disposable e-mail addresses.
When playing with bonus funds it is prohibited to excessively postpone any game rounds, namely free spins and bonus games. Failure to comply with this rule leads to voiding winnings and forfeit of the active balance in the account.
When playing with an active bonus it is prohibited to use strategies for completing bonus wagering requirements, including collecting scatters to get free spins using the bonus balance and subsequently to receive free spins to the real balance.
If we have reasonable grounds to believe that the player is using such strategies, then the Administration reserves the right to void all the players’ winnings.
When abuse of bonuses by a customer is identified, the bookmaker is entitled to apply the following measures to the customer: canceling all existing bonuses and bonus winnings; blocking the customer’s account.
The player is advised to provide their actual telephone number during registration, as the Chipstars might use it to confirm your identity. If it is not possible to get in touch with you, Chipstars is entitled to apply restrictions on the use of bonuses, as well as to block your account.
Errors or omissions
In the event of malfunction of computer software or hardware which is used by us, we will use reasonable endeavors to rectify the problem as soon as possible. If such problems cause a game to be interrupted to the extent that it cannot be restarted from exactly the same moment it is interrupted without irreversible loss of data, we will apply the most reasonable and fair policies to this situation (which may include reinstating your account balance as it appeared before the last bet was logged on te operator’s server immediately prior to the occurrence of the problem).
If as a result of an error funds have been credited to your account and you use these funds to place bets or to participate in games, we may cancel such bets and/or withhold any winnings that were received using such funds. If we have paid your winning received from such bets or games, the bookmaker is entitled to have them returned.
If you place a bet on a live event, you may not be able to see or otherwise obtain the latest information about the event in the relevant period of time. The bookmaker is not liable to you for any losses that you incur as a result of a delay in the transmission of information relating to any event.
You are solely responsible for the speed of your internet connection and the state of the equipment you use to access the internet. The bookmaker does not accept any liability for any losses that you incur (as a result of loss of service, poor internet connection or otherwise) due to the internet service providers or telecommunication service providers which you use to access the Service.
Force majeure events
The bookmaker will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the Terms and Conditions that is caused by events outside our reasonable control, including, without limitation, interruption in telecommunication networks, problems with electricity, problems with computers belonging to third parties, fire, lightning, explosions, floods, extreme weather conditions, strikes and blockages, terrorist acts, acts of government or other competent authorities (“Force Majeure”).v
Our performance is deemed to be suspended for the Force Majeure period. We will use our reasonable endeavors to bring the Force Majeure event to a close or to find a solution by which the bookmaker obligations may be performed despite the Force Majeure event.
If an event is postponed or interrupted the Organizer and the participants shall be required to wait until the end of the following calendar day (midnight – 00:00h) in local time of the event venue and in case the event is played or continued within this time period, the Organizer and the participants shall accept the result of the event as valid. If the event is postponed, and the new match time is set after such time period, the bet on that event shall be declared void and shall be settled with the odds of 1.00. This shall apply to all sports events other than tennis, for which the bet shall be binding, regardless of the time when the match is played or continued.
If a sports event is interrupted before its official end, whether the bet is deemed valid or not shall depend on the type of the sports event, as follows: Sports that may be divided into two half-times (football, basketball, handball, water polo, rugby, and similar), sports with a pre-determined match duration and consisting of three thirds (hockey and similar) and sports that do not have a pre-determined duration, and the winner is the side that first win three sets (volleyball and similar);
In case of interruption of an event (before the official end), at any moment during the match and if the event is not continued by the end of the following calendar day (midnight – 00:00h) in local time of the event venue, all bets that were not concluded at the moment when the match was interrupted shall be settled with the odds of 1.00. A bet that is not concluded shall be any bet whose result could modify the outcome, even theoretically, if the event was played until the end. For all concluded bets, the result achieved at the moment when the event was interrupted shall be the valid result. A concluded bet (winning or not) shall be the one where the result would not affect the outcome of the bet if the event was played until the end.
If any player retires before the start of the match, all types of bets shall be settled with the odds of 1.00. In case the event is interrupted at any moment during the match, all bets that were not concluded at the moment when the match is interrupted shall be settled with the odds of 1.00. A bet that is not concluded shall be any bet whose result could modify the outcome, even theoretically, if the event was played until the end. For all concluded bets, the result achieved shall be the valid result. A concluded bet (winning or not) shall be the one where the result would not affect the outcome of the bet if the event was played until the end. For tennis events, the Organizer and the participants shall be required to wait for the match to be continued until the official announcement of continuance or cancellation of the match by the competition organizer.
Racing sports (Formula 1, Moto races, Cycling, Skiing, Athletics and similar):
If a competitor fails to appear at the start of the race, the bets on the contestant shall be declared void and shall be settled with the odds of 1.00. If a competitor appears at the start of the race and withdraws before the end of the race, all bets on that contestant shall be valid. If a contestant takes part in qualifications and fails to qualify for the race, all bets on him/her shall be valid and shall be deemed as not winning. If a contestant withdraws before the qualifications for the race, the bets shall be declared void and shall be settled with the odds of 1.00. If a contestant appears at the start and fails to start the race, it shall be deemed that he/she has lost the duel unless his/her opponent failed to even qualify for the race. If one or both contestants withdraw during the race, the winner of the duel shall be the one who remained in the race longer. If two contestants drop out of the race at the same time, the bet on their duel shall be deemed void and shall be settled with the odds of 1.
In case of postponing or interruption of events on which bets are placed in-play (Live bet), the Organizer and the Participants shall be required to wait for the events to continue 48 hours after the moment of interruption for all bets that were not concluded at the moment of interruption, and in case the events are not played during that period they shall deem the events postponed and shall settle them with the odds of 1.00 (void).
After the end of a sports event or any other uncertain event for which betting odds are offered, the Organizer shall be required to publish the final outcome of the completed event as soon as possible, and to officially accept it within 24 hours after the final outcome is published. The 24-hour deadline shall start to run from the moment when the organizer of the said event confirms in its report the outcome of the completed event, which is the only valid outcome for the said event unless provided otherwise in the offer of betting events. If the Participant selects several uncertain events, the 24-hour deadline shall start to run as of the end of the last event in the ticket. If the betting outcome happens to be known in advance, the Organizer shall declare such betting void.
These Betting Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Betting Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
The minimum bet differs between sports. Your maximum amount for a bet differs between sports, leagues, and bets. You will see the exact value specified in the field where you enter the stake amount when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.
Chipstars reserves the right to refuse the whole or any part of any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed and an alternative price or stake offered at our sole discretion.
Chipstars accepts bets made online. Bets are not accepted in any other form (email, telephone, fax, etc.) and if received will be void, win or lose.
Chipstars reserves the right to refuse/cancel any bet or part of a bet before the game starts and to make ambiguous bets void, without providing any justification.
Customers cannot cancel or change a bet once the bet has been placed and confirmed.
Bets (excluding live betting) will be accepted until the earlier of the advertised start time of the event or its actual start time. If a bet is inadvertently accepted which includes an event after its actual or advertised start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.
We also reserve the right to correct obvious errors with the input of betting odds. In such cases, we could apply revised odds for final settlement on pre-live betting.
Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off, etc.) we reserve the right to void the bet, win or lose.
Chipstars reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach, etc.
Chipstars reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) match rigging has taken place. Evidence may be based on the size, volumes, or pattern of bets placed with Chipstars across any or all of our betting channels.
When an event is canceled, all related bets will be void automatically and accounts refunded.
If any match is abandoned due to injury, bad weather, crowd trouble, etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goalscorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.
Chipstars does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases, all bets will be deemed void.
Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be canceled.
Chipstars offers you the ability to bet in-play on a variety of global sporting events and while we do make every effort to ensure all live betting information is accurate, there may be situations where such information is incorrect, due to delays or otherwise. When checking live betting odds, live event start times, or any other live event markets, please be aware that such information is provided as a guide only and we accept no liability for the outcome of any inaccuracies which may occur. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
Winnings will be credited to the Customer’s account following confirmation of the final result.
Chipstars reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us.
Chipstars reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been canceled by the payment processing party, Chipstars reserves the right to cancel any bet that may have been accepted retroactively.
Fraud and Collusion:
a) A number of bets may be treated as being one when a Customer places multiple copies of the same bet. When this occurs all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets may be voided apart from the first bet struck. An example would be where 1 particular selection is repeatedly included in Multiple bets involving other short-priced selections.
b) Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, Chipstars reserves the right to make bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.
c) If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum payout for the combined total of any such bets, to the equivalent of the Maximum Daily Payout limit permitted for a single Customer (as outlined at section 21 above). Chipstars are for sole use on an individual basis and for personal entertainment only.
d) Chipstars allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at Chipstars discretion. Chipstars reserves the right to reclaim any winnings attained by these means and we reserve the right to withhold all or part of your balance and/or recover from your account deposits, payouts, bonuses, any winnings that are attained by these means.
e) Your play shall be reviewed for irregular betting patterns. Irregular betting shall mean: (1) equal, zero, or low margin bets or hedge betting by placing multiple bets; and (2) placing multiple bets in order to circumvent any maximum bet limitation (as shown on the betting slip or as agreed with Chipstars). In case Chipstars identifies an irregular betting pattern, we may: (i) void all of the Customer’s bets which are linked to irregular betting, except for the bet placed first; or (ii) cancel any bonuses or promotions applied to your account and remove any subsequent winnings relating to the bonus or free bet.
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