To maintain the highest level of security, we require all our members to provide us with certain documentation in order to verify/validate their accounts.
There are several reasons why you need to provide documentation:
Chipstars is committed to providing a socially responsible platform for recreational gaming. All of our members must be 18 or older and we are bound by our licensing agreement to verify this.
As a respected online and global company it is in our interests to guarantee maximum security on all transactions.
Our payment processors require that our policies are in line with international banking standards. A proven business relationship with each and every member is mandatory for the protection of all parties. Our licensing agreement also obliges us to comply with this.
Finally, by ensuring that your account details are absolutely correct, the inconvenience of 'missing payments' can be avoided. It can take weeks (and sometimes months) to trace, recall and resend using the correct information. This lengthy process also results in additional fees from our processors.
What documents do you need to provide?
Standard Verification Documents
Photographic ID: A copy of a current photographic ID is required. This photographic ID can be in the form of a copy of a Passport, Driver’s License or National ID card. Specifically, it is the photograph page of the ID that we require for our verification checks. Please ensure that your full name, photograph and signature are visible on the document.
Credit/Debit Cards: A copy of the front and back of the credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes, please block the middle eight numbers on the front of the card copy and the 3-digit security code at the back of the card copy.
Proof of address: This may be submitted in the form of a utility bill, a bank statement, a credit card statement. It should be a recent (recent 3 months) document showing your full name and address as registered on your account with us. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.
Notarized documentation: Your documents may need to be authenticated by an appropriately qualified Notary/Solicitor, signed and stamped as proof of legitimacy upon our request.
FOR ALL BANK TRANSACTIONS WE WILL NEED BANK STATEMENT OR A BANK CONTRACT.
Note: In some cases, depending on the payment method used to fund your account or the amount withdrawn, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above.
|Withdrawal||Level of Authentication||Details|
|$0 – $2,999||0 – Basic authentication required||Due Diligence documents may be requested|
|$3,000 – $9,999||1 – Enhanced authentication required||A combination of the due diligence documents will be required|
|$10,000 – $19,999||2 – Source of fund information required||Source of Wealth information will be required|
|$20,000 – $49,999||3 – Signed & notarized original documents required||Source of Wealth (Corroborated) and certified evidence of identity or certified by VIP manager will be required|
When do you need to provide these documents?
We would appreciate your cooperation in providing these at earliest possible convenience to avoid any delays in processing your transactions. We must have the documentation before any cash transactions can be sent back to you. Under special circumstances we may require the documents before further activity (deposits and wagering) can take place on your account.
Please understand, if we do not have the required documents on file, your pending withdrawals will be cancelled and credited back to your account. You will be notified when this happens via the notification system.
How can you verify your account and send these documents
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then upload the files in our cashier/cash out section.
How do you know that documents are safe with Chipstars?
The security of your documentation is of greatest importance. All files are protected with the highest level of encryption at every step of the review process. All documentation received is treated with the utmost respect and confidentiality.
Thank you for your cooperation in helping us make Chipstars a safer place to play. As always, if you have any questions about this policy, or anything else, don’t hesitate to contact us using the contact us link or live chat on this page.
We reserve the right to amend, modify, update and change any of the terms and conditions of the KYC policy from time to time and we are not obliged to notify you of any such amendment, modification or change by publishing the new version of the KYC policy on our Internet sites.
Any modified version of the KYC policy will take effect 14 days after its publication on the Internet Site or earlier if required by any applicable law, regulation or directive and your continued use of the Services or the Software after the aforementioned period will be deemed to constitute your acceptance of the changes to the KYC policy.
It remains your responsibility to ensure that you are aware of the correct, current terms and conditions of the KYC policy and we advise you to check for updates on a regular basis.